Effective Date: 1st January 2026

At SESO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (www.seso.lk) or place an order with us.

1. Information We Collect

We collect only the information necessary to process your orders and provide our services. This may include:

• Name

• Phone number

• Email address

• Delivery address (if delivery is requested)

• Order details

• Payment confirmation details

• Messages or inquiries sent via WhatsApp, email, or website forms

We do not collect or store credit/debit card numbers. Online payments (when available) are handled securely by trusted payment providers.

2. How We Use Your Information

Your personal information is used only for:

• Processing and confirming your orders

• Contacting you about your purchase

• Delivery coordination (if required)

• Sending invoices or payment details

• Responding to inquiries or customer service needs

• Improving our website and customer experience

We do not use your information for advertising without your consent.

3. Information Sharing

SESO does not sell, rent, or share your personal information with third parties except in the following cases:

1. Delivery partners – if you request delivery, your name, contact number, and delivery address may be shared with our trusted courier/delivery service.

2. Payment processing – online payments (when active) are handled by secure third-party providers (e.g., PayHere).

3. Legal requirements – if required by law, we may disclose information to authorities.

We ensure that any third party receiving your data follows strict privacy and security standards.

4. Data Storage & Security

• Your information is stored securely and kept confidential.

• Only authorized personnel can access your data.

• We take reasonable measures to protect your data from loss, misuse, or unauthorized access.

• Online payment information is handled entirely by the payment gateway and not stored on our servers.

5. Cookies & Website Usage

Our website may use cookies to:

• Improve browsing experience

• Enable essential website functions

• Analyze site traffic and performance

You can disable cookies through your browser settings at any time.

6. Marketing Communications

• We may send you updates, promotions, or event information only if you opt-in.

• You can unsubscribe from marketing messages at any time.

We do not send spam.

7. Your Rights

As a customer, you have the right to:

• Request a copy of the personal information we hold

• Ask us to correct inaccurate information

• Request deletion of your personal data (where applicable)

• Withdraw consent for marketing messages

For any such requests, please contact us using the details below.

8. Children’s Privacy

SESO does not knowingly collect or process personal information from children under the age of 13 without parental consent.

9. Links to External Websites

Our website may contain links to third-party websites (e.g., social media, payment platforms).
We are not responsible for their privacy practices.
We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Continued use of our website indicates acceptance of the updated policy.

11. Contact Us

If you have questions or requests related to privacy or data protection, please contact us:

📧 Email: admin@seso.lk / sesohub.pvt.ltd@gmail.com
📞 Phone/WhatsApp: +94 717 314 875 / +94 704 314 875