Effective Date: 1st January 2026
Welcome to SESO. By using our website (www.seso.lk) or placing an order, you agree to the following Terms & Conditions and Refund Policy.
SESO is a home-based business offering homemade food, beverages, cakes, desserts, and handcrafted items.
We operate strictly on pre-orders only.
There is no dine-in facility or walk-in service.
All items must be ordered in advance.
Certain items require longer preparation time (cakes, party trays, handcrafted items).
Orders are confirmed via WhatsApp, SMS, email, or phone call.
A 75% advance payment is required to confirm all orders.
The remaining balance must be paid at pickup or before delivery.
Accepted payment methods:
Cash (on pickup)
Bank Transfer
Online Card Payments (Visa/Mastercard) – coming soon via PayHere
Orders are not considered confirmed until the advance payment is received.
Pickup Location: Ratmalana (exact location shared after order confirmation).
Delivery:
Delivery can be arranged upon request (location-dependent).
Delivery charges will be confirmed before finalizing the order.
Extra Services:
We can arrange cake deliveries, gift items, and flower bouquets.
SESO is not responsible for delays caused by weather, traffic, courier issues, or unforeseen circumstances.
Orders must be cancelled at least 48 hours in advance.
Cancellations after this window are not eligible for a refund.
Advance payments (75%) are generally non-refundable except if SESO cancels the order.
If SESO cancels due to unforeseen circumstances, a full refund will be provided.
Due to the nature of our products, returns or exchanges are not accepted for food, baked items, drinks, or handcrafted products.
Cooked meals are made using natural, homemade ingredients with no artificial colours, flavours, preservatives, or MSG.
Branded food colours and essences may be used for cake decoration and sugar flowers.
Bottled or frozen items may contain safe, approved preservatives.
Some dishes may include allergens (e.g., dairy, nuts, gluten, seafood, eggs). Customers must check ingredients before ordering.
Halal-friendly, vegetarian, and vegan options are available—please specify when ordering.
All items are prepared fresh with proper hygiene.
Handmade cakes, desserts, and gifts may have slight variations from images, which is normal.
All content on www.seso.lk, including text, recipes, images, and branding, belongs to SESO.
No content may be copied or reused without written permission.
SESO is not responsible for:
Allergic reactions if customers fail to disclose allergies.
Issues from incorrect delivery information provided by the customer.
Failures or delays caused by third-party services (payment gateways, couriers).
Improper handling or storage of food after pickup/delivery.
For any inquiries, cancellations, or complaints:
📧 Email: admin@seso.lk / sesohub.pvt.ltd@gmail.com
📞 Phone/WhatsApp: +94 717 314 875 / +94 704 314 875
