A: Yes! All meals, savories, and cooked dishes are prepared fresh after an order is placed.
However, SESO also offers bottled foods, pickles, condiments, and selected frozen items that are made in small batches and stored safely for longer shelf life — without using harmful preservatives.
Food items: All meals are free from artificial colours, artificial flavours, preservatives, and MSG.
Cakes & desserts: Food-grade branded colours and essences may be used for cake decorations and sugar flowers, following professional baking standards.
Bottled & frozen items: Made using natural ingredients and traditional preservation methods; no artificial flavours or MSG are added.
A: Yes! All our dishes are prepared following halal guidelines, and vegan/vegetarian options are clearly marked on our menu.
A: Yes. All pickles, preserves, sambols, spice mixes, and frozen items are prepared using safe, hygienic practices and stored according to proper food standards. Clear storage instructions are provided with every product.
Pickles & bottled food: 1–3 months (depending on item)
Frozen items: 2–4 weeks
Refrigerated sambols/pastes: 4–7 days
A: No artificial preservatives are added. We rely on natural preservation methods such as vinegar, salt, oil, spices, and proper storage.
A: No, SESO does not use MSG in any dishes.
A: Yes! Every cake is made to order using fresh ingredients, with care for taste and presentation.
A: Yes! SESO specializes in custom cakes and decorations. Some decorations may use branded colors or essences for safety and durability.
A: Regular cakes: 3–5 days in advance
Special occasion/large custom cakes: 1–2 weeks in advance
A: Yes! SESO can arrange flower bouquets together with gift items and cake deliveries, perfect for birthdays, anniversaries, or special occasions.
A: SESO offers:
Cross-stitch items (portraits, cards, Christmas decorations, and other designs)
Candles
Décor items
Sugar flowers
Candles: 2–4 days
Cross-stitch items: small pieces (cards, ornaments) take a few days; large or detailed items (portraits, big designs) can take more than one month
Sugar flowers: 1–3 days
Décor items: depends on design
A: Yes! You can provide reference images, preferred colors, style/theme, and size. Personalized items may require extra time.
A: Yes. We use high-quality wax, safe fragrance oils/essences, and lead-free wicks.
A: Trim the wick before each use, keep away from wind, allow the first burn to melt the full top layer, and keep out of reach of children/pets. Care instructions are included with every order.
A: Yes! You can order framed or unframed pieces with your choice of frame color and style. Custom text or name stitching is also available.
A: Yes. They can last several months if stored away from sunlight, in a dry and cool place, protected from moisture. They are edible but primarily for decoration.
A: Yes! Personalized gift boxes can include candles, cross-stitch, décor items, cakes, or sweets (if requested).
A: Absolutely. All items are packed securely with bubble wrap and protective packaging for safe delivery.
A: Handmade items are made to order, so returns are usually not accepted. If something arrives damaged, we will replace it free of charge.
A: Yes! Bulk orders for weddings, parties, corporate events, and seasonal gifting are accepted. Early booking is recommended.
A: Orders can be placed online via our website or by calling/WhatsApp at +94 717 314 875.
A: Home delivery is available for local areas. Delivery charges and timing depend on location and order size.
A: Yes! All orders are flexible—simply contact us to schedule.
A: Custom orders, handcrafted items, and cakes may not be cancellable once production has started. Please inform us as early as possible.
Bank Transfer:
Seylan Bank – Mount Lavinia
Account Name: SESO Hub (Pvt) Ltd
Current A/C: 0030-13231632-001
Cash on Delivery (COD):
Available for local deliveries. Please have the exact amount ready.
Mobile Payments / Digital Wallets:
WhatsApp Pay and other supported bank apps. Contact us to confirm availability.
Online Card Payments: ( Coming soon)
Pay securely with Visa, Mastercard, and other major cards. This option will be available once our PayHere facility is activated.
