Effective Date: 1st January 2026
Welcome to SESO. By accessing our website (www.seso.lk) or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.
SESO is a home-based business offering homemade food, beverages, cakes, desserts, and handcrafted items.
We operate strictly on pre-orders only.
There is no dine-in facility or walk-in service.
All items must be ordered in advance.
Certain items require a longer preparation time (cakes, party orders, handcrafted products).
Once an order is placed, we will confirm it through WhatsApp, SMS, email, or phone call.
A 50% advance payment is required to confirm all orders.
Remaining payment must be settled at pickup or before delivery.
Accepted payment methods:
Cash (on pickup)
Bank Transfer
Online Card Payments (Visa/Mastercard) – coming soon via PayHere
Orders are not considered confirmed until the advance payment is received.
Pickup Location: Ratmalana (Exact location will be shared after order confirmation).
Delivery:
Delivery can be arranged upon request (location-based availability).
Delivery charges will be informed before finalizing the order.
Extra services:
We can arrange flower bouquets, gift items, and cake deliveries upon request.
SESO is not responsible for delays caused by weather, traffic, courier issues, or unforeseen circumstances.
Orders must be canceled at least 48 hours in advance.
Advance payments are non-refundable for last-minute cancellations.
If SESO cancels an order due to unforeseen issues, a full refund will be provided.
Due to the nature of food and handcrafted products, returns or exchanges are not accepted.
Our meals are prepared using natural, homemade ingredients with no artificial colours, flavours, preservatives, or MSG in cooked dishes.
Branded food colours and essences may be used for cake decoration and sugar flowers.
Certain bottled or frozen items may contain safe, approved preservatives.
Some dishes may include allergens (e.g., dairy, nuts, gluten, seafood, eggs).
Customers are responsible for checking ingredients before ordering.
Special dietary requests (e.g., halal-friendly, vegetarian, vegan) must be informed at the time of ordering.
All items are prepared fresh, with care and proper hygiene.
Colour, shape, and design of cakes and handcrafted items may vary slightly as they are handmade.
Images shown on the website or social media are for illustration and may not be identical.
All content on www.seso.lk, including text, recipes, branding, graphics, and some images, belongs to SESO.
No content may be copied, reproduced, or reused without written permission.
SESO is not responsible for:
Allergic reactions if the customer fails to disclose allergies.
Issues arising from incorrect delivery information provided by the customer.
Failures or delays caused by third-party services (banks, payment gateways, couriers).
Misuse or improper storage of food after pickup or delivery.
We collect only the information necessary to process your order (name, contact number, address, etc.).
Your information is kept secure and will not be shared with third parties except for delivery purposes.
For full details, please read our Privacy Policy.
SESO reserves the right to update these Terms & Conditions at any time.
Updates will be posted on this page with the revised effective date.
For questions or support, please contact:
📧 Email: admin@seso.lk / sesohub.pvt.ltd@gmail.com
📞 Phone/WhatsApp: +94 717 314 875 / +94 704 314 875
